Ticketing Solution in Frappe and ERPNext complemented by the power of Voice Services.
Digital Sewa serves as a versatile extension for Frappe, ERPNext, or Custom App doc types, allowing easy configuration of Digital Sewa Tickets to track and log call records handled by agents, whether for inbound or outbound calls. The app seamlessly integrates with two leading Cloud Voice service providers, Servertel and Knowlarity, to offer robust voice call capabilities within the Frappe ecosystem.
Instant ticket creation upon incoming call
Efficient ticket filtering options
Agent creation with customizable status settings, such as On Call and On Break
Click-to-call functionality directly from tickets
Comprehensive call log generation for each interaction
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