Release Notes


Version 1.00

The first version of Digital Sewa

  • Real-time allocation of receiving service calls to agents

  • Review user information while taking calls, this data is fetched automatically via mobile number or vehicle number

  • Customer will be notified about their ticket stage change via email

  • The agent will have the option to assign the ticket at a department/team level.

  • The department or the team or the team member will receive an email alert regarding the

    assigned ticket.

  • Whenever a ticket is assigned to anyone, the respective stakeholders will receive the email

    alert.

  • The agent will be able to see the tickets available in his bucket as open, close or WIP.

  • Ability to define SLA for the tickets.


    last updated 3 months ago